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FAQs

Q: How many days should I expect to receive my order?

A: If you are located in the Greater Vancouver area, we will deliver your order within 2 business days. For outside of Vancouver, we use Canada Post as our main delivery method, takes about 4-8 business days depends on where you are.

Q: Why is my order still in transit after 8 business days?

A: Recently Canada Post had serval service interruptions. Please be patient with us. Every order that shipped with Canada Post will have a tracking number. Please check your email for the tracking number and contact Canada Post if necessary.

Q: Why does my product does not fit?

A: We check regularly with every new Tesla models and make sure all of our products fit the newest model. But Tesla sometimes upgrades or changes their parts without any notice. If yours does not fit, please contact us first. We offer full refunds with certain conditions. Please see refund & exchange page for more details.

Q: What are the warranties on products?

A: Unless specifically stated, all of our products have a 1-year warranty. Any issue please contact us at info@evaca.ca.

Q: How do I install my product?

A: If you have questions about installation, please contact us at info@evaca.ca, we will send you a corresponding video for your product.

Q: Why are some of the products sold out? How long do I have to wait for restocking?

A: Usually we take about 1 month to restock our sold-out products unless specifically stated. We also offer preorder service, please contact us at info@evaca.ca for the waiting list.

Q: What if I live in the USA? Or any country other than Canada?

A: We include USA-wide free shipping for orders over USD$150. We use Canada Post as our delivery method. This will take 4-10 business days for your order to arrive. For other countries, please contact us at info@evaca.ca for a shipping quote.

Q: What if I have more questions?

A: Please don't hesitate to contact us at info@evaca.ca for any questions, suggestions, refunds or exchanges.