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Return & Refund

 

Changed your mind?
Yes, we accept returns! Our return policy lasts 14 days. If 14 days have gone by since receiving your products, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging, opened package is acceptable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds are not applicable.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds
Please contact info@evaca.ca or 7782287558 for any refunds before submitting. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@evaca.ca

Sale items
Only regular priced items may be refunded, unfortunately sales items cannot be refunded.

Exchanges for defective or broken items
We only exchange items if they are defective or damaged during the shipping. If you need to exchange it for the same item, send us an email at info@evaca.ca

Please include a photo or small video clip detailing the defect. After verification, please send your item to: Westeros Auto Parts Ltd., 31-22800 Windsor Court, Richmond BC V6V2X6, Canada. We will cover the shipping cost if your product is defective.

Shipping
To return your product, you should mail your product to: Westeros Auto Parts Ltd., 31-22800 Windsor Court, Richmond BC V6V2X6, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty
All products have at least 1 year warranty unless extended warranty is specified. Shipping fee not covered.